:root{--mb-navy:#071b33;--mb-navy-2:#0d2947;--mb-sky:#54cce8;--mb-red:#f05a67;--mb-pink:#f47a9b;--mb-gold:#f3c34c;--mb-ink:#102235;--mb-muted:#617083;--mb-line:#dfe7ef;--mb-bg:#f6f9fc;--mb-white:#fff;color:var(--mb-ink);background:0 0;font-family:Arial,Helvetica,sans-serif}*{box-sizing:border-box}body{background:0 0;margin:0}a{color:inherit}.mb-shell{max-width:920px;margin:0 auto;padding:18px}.mb-panel{background:var(--mb-white);border:1px solid var(--mb-line);border-radius:22px;overflow:hidden;box-shadow:0 14px 40px #071b331a}.mb-hero{background:linear-gradient(135deg,var(--mb-navy),var(--mb-navy-2));color:#fff;padding:30px;position:relative}.mb-hero:after{content:"";background:radial-gradient(circle at 30% 30%,var(--mb-sky) 0 8%,transparent 9%),radial-gradient(circle at 70% 25%,var(--mb-pink) 0 9%,transparent 10%),radial-gradient(circle at 60% 65%,var(--mb-gold) 0 10%,transparent 11%);opacity:.9;border-radius:50%;width:88px;height:88px;position:absolute;inset:auto 24px 20px auto}.mb-kicker{color:var(--mb-sky);letter-spacing:.08em;text-transform:uppercase;font-size:.78rem;font-weight:800}.mb-hero h1{max-width:680px;margin:8px 0 10px;font-size:clamp(1.8rem,4vw,3rem);line-height:1.04}.mb-hero p{color:#e5f4fb;max-width:700px;margin:0;line-height:1.55}.mb-body{padding:28px}.mb-selfservice{background:#edf9fd;border:1px solid #bfeaf5;border-radius:16px;margin-bottom:24px;padding:18px}.mb-selfservice h2{margin:0 0 6px;font-size:1.2rem}.mb-selfservice p{color:#31485e;margin:0 0 14px;line-height:1.5}.mb-button{background:var(--mb-red);color:#fff;cursor:pointer;border:none;border-radius:999px;justify-content:center;align-items:center;padding:12px 20px;font-weight:800;text-decoration:none;display:inline-flex}.mb-button:hover{filter:brightness(.96)}.mb-button.secondary{background:var(--mb-navy)}.mb-section-title{margin:0 0 6px;font-size:1.45rem}.mb-help{color:var(--mb-muted);margin:0 0 20px;line-height:1.5}.mb-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.mb-field{flex-direction:column;gap:7px;display:flex}.mb-field.full{grid-column:1/-1}.mb-field label,.mb-group-label{font-size:.92rem;font-weight:800}.mb-field input,.mb-field select,.mb-field textarea{width:100%;color:var(--mb-ink);font:inherit;background:#fff;border:1px solid #cbd7e2;border-radius:12px;padding:12px 13px}.mb-field textarea{resize:vertical;min-height:120px}.mb-locations{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:8px;display:grid}.mb-location{position:relative}.mb-location input{opacity:0;pointer-events:none;position:absolute}.mb-location span{border:2px solid var(--mb-line);cursor:pointer;border-radius:14px;min-height:80px;padding:13px;display:block}.mb-location strong{margin-bottom:3px;display:block}.mb-location small{color:var(--mb-muted);line-height:1.35}.mb-location input:checked+span{border-color:var(--mb-sky);background:#eefbfe;box-shadow:0 0 0 2px #54cce826}.mb-warning{border-left:4px solid var(--mb-gold);color:#5f4d16;background:#fff9e8;border-radius:10px;padding:12px 14px;font-size:.9rem;line-height:1.45}.mb-error{color:#b42318;margin-top:2px;font-size:.82rem}.mb-success{background:#ebf8ef;border:1px solid #b8e2c4;border-radius:14px;padding:20px}.mb-actions{flex-wrap:wrap;align-items:center;gap:12px;margin-top:20px;display:flex}.mb-submit{min-width:180px}.mb-submit:disabled{opacity:.6;cursor:wait}.mb-hidden{width:1px!important;height:1px!important;position:absolute!important;left:-10000px!important;overflow:hidden!important}@media (max-width:650px){.mb-shell{padding:8px}.mb-hero,.mb-body{padding:20px}.mb-grid,.mb-locations{grid-template-columns:1fr}.mb-field.full{grid-column:auto}.mb-panel{border-radius:16px}.mb-hero:after{display:none}}.mb-staff-shell{max-width:620px;padding-top:48px}.mb-login-form{flex-direction:column;gap:12px;display:flex}.mb-login-form label{font-weight:800}.mb-login-form input{width:100%;font:inherit;border:1px solid #cbd7e2;border-radius:12px;padding:13px 14px}.mb-login-form .mb-button{align-self:flex-start}.mb-login-message{color:#31485e;background:#edf9fd;border-radius:10px;margin:0;padding:12px 14px;line-height:1.45}.mb-dashboard-shell{background:#f6f9fc;max-width:1180px;min-height:100vh;margin:0 auto;padding:28px 20px 64px}.mb-dashboard-header,.mb-ticket-title{background:var(--mb-navy);color:#fff;border-radius:18px;justify-content:space-between;align-items:flex-start;gap:22px;padding:24px;display:flex}.mb-dashboard-header h1,.mb-ticket-title h1{margin:4px 0;font-size:2rem}.mb-dashboard-header p{color:#dbeefa;margin:0}.mb-userbox{flex-direction:column;align-items:flex-end;gap:4px;font-size:.9rem;display:flex}.mb-userbox small{color:#dbeefa}.mb-userbox button{color:var(--mb-sky);cursor:pointer;background:0 0;border:0;padding:4px 0;font-weight:800}.mb-stat-grid{grid-template-columns:repeat(6,1fr);gap:10px;margin:18px 0;display:grid}.mb-stat{border:1px solid var(--mb-line);background:#fff;border-radius:14px;padding:16px}.mb-stat strong{color:var(--mb-navy);font-size:1.8rem;display:block}.mb-stat span{color:var(--mb-muted);font-size:.82rem}.mb-ticket-list,.mb-detail-card,.mb-ticket-actions,.mb-history{border:1px solid var(--mb-line);background:#fff;border-radius:16px;padding:20px}.mb-list-heading{justify-content:space-between;align-items:center;display:flex}.mb-list-heading h2,.mb-detail-card h2,.mb-ticket-actions h2,.mb-history h2{margin-top:0}.mb-ticket-table-wrap{overflow-x:auto}.mb-ticket-table{border-collapse:collapse;width:100%}.mb-ticket-table th,.mb-ticket-table td{text-align:left;border-bottom:1px solid var(--mb-line);vertical-align:top;padding:12px 10px;font-size:.9rem}.mb-ticket-table th{color:var(--mb-muted);text-transform:uppercase;letter-spacing:.04em;font-size:.76rem}.mb-ticket-table a,.mb-back{color:#126681;font-weight:800;text-decoration:none}.mb-status{color:#174c62;background:#edf9fd;border:1px solid #bfeaf5;border-radius:999px;padding:5px 9px;font-size:.78rem;font-weight:800;display:inline-block}.mb-status.large{font-size:.9rem}.mb-back{margin:0 0 14px;display:inline-block}.mb-detail-grid{grid-template-columns:1fr 1fr;gap:16px;margin-top:16px;display:grid}.mb-detail-card dl{grid-template-columns:120px 1fr;gap:8px 12px;margin:0;display:grid}.mb-detail-card dt{color:var(--mb-muted);font-weight:800}.mb-detail-card dd{margin:0}.mb-detail-card h3{margin-bottom:6px}.mb-description{white-space:pre-wrap;line-height:1.55}.mb-ticket-actions,.mb-history{min-width:0}.mb-inline-form{gap:10px;margin-bottom:18px;display:flex}.mb-inline-form select,.mb-ticket-actions textarea{font:inherit;border:1px solid #cbd7e2;border-radius:10px;padding:11px}.mb-inline-form select{flex:1}.mb-ticket-actions textarea{resize:vertical;width:100%;min-height:120px;margin:8px 0 10px}.mb-history ol{margin:0;padding-left:20px}.mb-history li{border-bottom:1px solid var(--mb-line);margin-bottom:14px;padding:0 0 14px 4px;line-height:1.45}.mb-history small{color:var(--mb-muted)}@media (max-width:850px){.mb-stat-grid{grid-template-columns:repeat(3,1fr)}.mb-detail-grid{grid-template-columns:1fr}.mb-dashboard-header,.mb-ticket-title{flex-direction:column}.mb-userbox{align-items:flex-start}}@media (max-width:520px){.mb-stat-grid{grid-template-columns:repeat(2,1fr)}.mb-dashboard-shell{padding:12px}.mb-detail-card dl{grid-template-columns:1fr}.mb-detail-card dt{margin-top:7px}.mb-inline-form{flex-direction:column}}.mb-userbox a{color:var(--mb-sky);font-weight:800;text-decoration:none}.mb-routing-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:18px;display:grid}.mb-routing-card{border:1px solid var(--mb-line);background:#fff;border-radius:16px;padding:18px}.mb-routing-heading{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;display:flex}.mb-routing-heading strong{font-size:1.1rem;display:block}.mb-routing-heading small{color:var(--mb-muted);margin-top:4px;line-height:1.35;display:block}.mb-routing-card label:not(.mb-check){flex-direction:column;gap:7px;font-weight:800;display:flex}.mb-routing-card input[type=email]{font:inherit;border:1px solid #cbd7e2;border-radius:10px;padding:11px}.mb-check{align-items:flex-start;gap:8px;margin-top:13px;font-size:.9rem;display:flex}.mb-active-pill,.mb-inactive-pill{border-radius:999px;padding:5px 9px;font-size:.75rem;font-weight:800}.mb-active-pill{color:#20683a;background:#ebf8ef}.mb-inactive-pill{color:#5f6670;background:#f3f4f6}.mb-readonly{color:var(--mb-muted);font-size:.85rem;font-weight:700}.mb-save-ok{color:#20683a;margin-bottom:0;font-weight:800}@media (max-width:760px){.mb-routing-grid{grid-template-columns:1fr}}.mb-ops-summary,.mb-metrics-section,.mb-metrics-note{border:1px solid var(--mb-line);background:#fff;border-radius:16px;margin:18px 0;padding:20px}.mb-ops-summary .mb-list-heading a{color:#126681;font-weight:800;text-decoration:none}.mb-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:18px 0;display:grid}.mb-metric-grid.compact{margin-bottom:0}.mb-metric-card{border:1px solid var(--mb-line);background:#fff;border-radius:14px;padding:17px}.mb-ops-summary .mb-metric-card{background:var(--mb-bg)}.mb-metric-card strong{color:var(--mb-navy);font-size:1.75rem;line-height:1.1;display:block}.mb-metric-card span{color:var(--mb-muted);margin-top:5px;font-size:.82rem;line-height:1.35;display:block}.mb-period-tabs{flex-wrap:wrap;gap:8px;margin:18px 0;display:flex}.mb-period-tabs a{border:1px solid var(--mb-line);color:var(--mb-muted);background:#fff;border-radius:999px;padding:8px 13px;font-weight:800;text-decoration:none}.mb-period-tabs a.active{background:var(--mb-navy);color:#fff;border-color:var(--mb-navy)}.mb-metrics-section{margin:0}.mb-metrics-section h2{margin-top:0}.mb-metrics-note p{color:var(--mb-muted);margin-bottom:0;line-height:1.5}.mb-resolution-box{background:#f1fbfd;border:1px solid #bfeaf5;border-radius:12px;flex-direction:column;gap:8px;margin:0 0 18px;padding:14px;display:flex}.mb-resolution-box select{font:inherit;background:#fff;border:1px solid #cbd7e2;border-radius:10px;padding:11px}.mb-resolution-box textarea{margin:0}.mb-userbox+.mb-ticket-title{margin-top:12px}@media (max-width:850px){.mb-metric-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:520px){.mb-metric-grid{grid-template-columns:1fr}}.mb-support-gate{border:1px solid var(--mb-line);background:#fff;border-radius:16px;margin-bottom:18px;padding:20px}.mb-attempt-options{grid-template-columns:1fr 1fr;gap:12px;display:grid}.mb-attempt-options label{position:relative}.mb-attempt-options input{opacity:0;pointer-events:none;position:absolute}.mb-attempt-options span{border:2px solid var(--mb-line);cursor:pointer;border-radius:14px;min-height:78px;padding:14px;display:block}.mb-attempt-options strong,.mb-attempt-options small{display:block}.mb-attempt-options small{color:var(--mb-muted);margin-top:4px;line-height:1.35}.mb-attempt-options input:checked+span{border-color:var(--mb-sky);background:#eefbfe;box-shadow:0 0 0 2px #54cce826}.mb-selfservice-stop{background:#fff9e8;border-color:#f3c34c}.mb-selfservice-stop h3{margin-top:0}@media (max-width:650px){.mb-attempt-options{grid-template-columns:1fr}}